From Wikipedia:
Twelve Things This Book Will Do For You
This section was included in the original 1936 edition as a single page list, which preceded the main content of the book, showing a prospective reader what to expect from it. The 1981 edition omits points 6 to 8 and 11.
- Get you out of a mental rut, give you new thoughts, new visions, new ambitions.
- Enable you to make friends quickly and easily.
- Increase your popularity.
- Help you to win people to your way of thinking.
- Increase your influence, your prestige, your ability to get things done.
- Enable you to win new clients, new customers.
- Increase your earning power.
- Make you a better salesman, a better executive.
- Help you to handle complaints, avoid arguments, keep your human contacts smooth and pleasant.
- Make you a better speaker, a more entertaining conversationalist.
- Make the principles of psychology easy for you to apply in your daily contacts.
- Help you to arouse enthusiasm among your associates.
The book has six major sections. The core principles of each section are quoted below.
[edit]Fundamental Techniques in Handling People
Don't criticize, condemn, or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.
[edit]Six Ways to Make People Like You
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name is, to that person, the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person's interest.
- Make the other person feel important – and do it sincerely.
[edit]Twelve Ways to Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person's opinions. Never say "You're Wrong."
- If you're wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Start with questions to which the other person will answer yes.
- Let the other person do a great deal of the talking.
- Let the other person feel the idea is his or hers.
- Try honestly to see things from the other person's point of view.
- Be sympathetic with the other person's ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
[edit]Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
- Begin with praise and honest appreciation.
- Call attention to people's mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise every improvement.
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing what you suggest.
[edit]Letters That Produced Miraculous Results
This section was included in the original 1936 edition but omitted from the revised 1981 edition.
- In this chapter, notably the shortest in the book, Carnegie analyzes two letters and describes how to appeal to someone's vanity with the term "do me a favor" as opposed to directly asking for something which does not offer the same feeling of importance to the recipient of the request.
[edit]Seven Rules For Making Your Home Life Happier
This section was included in the original 1936 edition but omitted from the revised 1981 edition.
- Don't nag.
- Don't try to make your partner over.
- Don't criticize.
- Give honest appreciation.
- Pay little attentions.
- Be courteous.
- Read a good book on the sexual side of marriage.
Why is the practice of these principles so much harder than just reading the book!?!?!
ReplyDeleteThanks for the comment LeeAnn . . . . . it made me question whether or not I had updated this and I hadn't!!!!
ReplyDeleteI used these principles just the other day when I wanted to one-up someone but bit my tongue instead! This was the best all the way around. Now if I can remember to continue this way of thinking! :)
WAY harder I agree!